How To Get A Refund From Crunch Fitness

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Request a Crunch Fitness Refund and Get It the Easy Way

Crunch Fitness is a chain of fitness gyms specialized in providing affordable exercise, weight, and cardio facilities. Crunch Fitness gym memberships start at just $10 per month, while memberships to Crunch Signature gyms start at $85 per month. As of this writing, Crunch Fitness has over 435 locations worldwide, including Canada, Australia, Spain, and Puerto Rico.

While Crunch has one of the best values for gym memberships, you might realize that Crunch could be a “you get what you pay for” phenomenon. If you’re looking to get a Crunch Fitness refund, we at can show you how to request one.

Can You Get A Crunch Fitness Refund?

Crunch Fitness states that it’s possible to get a refund per state laws if you cancel within the first 3 days of your subscription. The website doesn’t specify further what determines how members qualify for refunds or which states uphold refund laws involving Crunch Fitness. You may need to refer to state consumer laws or seek legal help to determine whether you can get a refund based on your location and local government.

In short, refunds are possible refund, but the Crunch Fitness website isn’t very willing to show you how to get one.

How To Contact Crunch Fitness

There are multiple ways to contact Crunch Fitness, either at a local gym or at Crunch Headquarters.

Here are all the ways in which you can contact Crunch Fitness:

Method Of ContactAddress/Number
Corporate Phone Number(844) 927-8624
Contact Form
Corporate Mail AddressCrunch, LLC

PO. Box 1918

Old Chelsea Station, NY



When you use the online contact form, your message will be forwarded to the location you selected beforehand. Your location may not accept cancellation requests through the online contact form. You can still send a request, but you’re encouraged to visit the gym in-person to ask for a cancellation of your membership because you’ll have to turn in your membership card. Each gym will also have its own mailing address and phone number which you can look up online.

Doesn’t Crunch Fitness Have Online Customer Service?

Crunch Fitness doesn’t have online customer service as of this writing. Each location is responsible for serving its customers, and you’ll mainly need to contact your location by phone, by letter, online, or in-person if you’re looking to cancel or request a refund.

Of course, you can escalate problems to Crunch Fitness corporate offices if your location has stepped over its boundaries, but the company often expects its local facility staff to handle local disputes.

Canceling Crunch Fitness Online

If you would like to cancel Crunch Fitness, there’s an easy way to do so online, either with your web browser or mobile device.

Here’s what you need to do:

  1. Visit the Crunch Fitness Contact Us page.
  2. Click or tap on “Contact A Crunch Gym”.
  3. Select “Manage your current membership”.
  4. Click or tap on “Continue”.
  5. Use the map to find your gym.
  6. Click or tap on “Start”.
  7. Select “Cancellation”, check the box, and click or tap on “Next”.
  8. Enter all the required information in the fields.
  9. Click or tap on “Next”.
  10. Check the box that best applies to the reason you are canceling.
  11. Enter any comments in the box.
  12. Click or tap on “Next”.

You should get an email from Crunch Fitness in 1 to 2 business days regarding the next steps toward your membership cancellation.

Fastest Way To Cancel Your Crunch Fitness Membership

If you want to end your membership with Crunch Fitness as quickly as possible, call or go to the location in-person to speak with a Crunch manager or employee. You will certainly have your needs addressed right then and there without waiting.

Here are all the times it will take to get your membership canceled.

  • Phone - At your earliest convenience.
  • In-person - At your earliest convenience.
  • Online - Within 2 business days.
  • By mail - At least 3 business days.

Using For A Crunch Fitness Refund

If you’re out of alternatives for getting a refund from Crunch Fitness, you can turn to Rather than contacting your gym, we will write a letter to your bank and build a convincing case for why you deserve your money back. has a 4-step refund request process for all its members. It goes like this:

  1. Get your account on the website.
  2. Tell us what happened with Crunch Fitness and give us the juicy details.
  3. Our professional AI will write up a formal letter along with a reason code necessary to make your refund happen.
  4. Your bank will receive our letter and make a decision after reviewing your case.

If your bank approves your refund, it will take around 3 to 5 business days to see your money returned to your account balance.

Does Crunch Fitness Offer A Free Trial?

Crunch Fitness does offer free trials to potential customers. Click here to sign up for a 1-day free trial or here for a 7-day free trial. The free trial includes access to weight and cardio rooms, exercise classes, and R&R and HydroMassageⓇ rooms. Amenities and available classes may vary by date and location.

If you were a Crunch Fitness member in the past, it’s not known now if the gym will offer free trials to former members.

Crunch Fitness Competitors

There are many gyms you may find around your area, and you might come across at least one that offers affordable membership fees like Crunch does. Thus, you still have more chances to find an affordable gym you can work out in.

Here are some franchise gyms to consider for consumers who are tight on a budget at $30 per month or less:

It’s important to know, however, that some membership prices vary by location and may include some form of a registration or initiation fee. For instance, Planet Fitness will charge new customers $49 for a registration fee and will charge this fee every 12 months that you’re a member. Rather than $120 per year, Planet Fitness members actually have to pay $169 per year.

You can also find independently owned gyms in your area that might provide you gym equipment and robust customer service for a competitive monthly fee. Yelp will be able to compile a list of local gyms around your area with customer ratings and reviews.

About Crunch+ App Refunds

Crunch Fitness offers a Crunch+ service for customers who want to exercise with an instructor from a smart or streaming device. Crunch+ plans start at $6.99 per month.

According to the Crunch+ Terms of Service, prorated refunds are possible if customers cancel on a certain date prior to the end of the billing term.

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Frequently Asked Questions (FAQs)

What Are Crunch Fitness Customer Service Hours?

Crunch Fitness customer service hours vary by location. You can call or visit within your gym’s business hours to get help with your account or request a refund. For example, the Crunch gym in Arlington, Texas is open from 5:00 AM to 11:00 PM on most weekdays.

Crunch Fitness doesn’t have a universal customer service department, but it does have a corporate headquarters which you can call at (844) 927-8624.

Can I Get A Crunch Fitness Refund Through Email?

Seeing that Crunch Fitness gyms handle memberships individually, that’s over 400 different email addresses that could float around the internet if made public. Crunch keeps email addresses to each gym private to minimize spam and keep messages within a private network.

To reach out to your gym through email, visit the Crunch Fitness Contact Us page and click on “Contact A Crunch Gym” to get started.

Can I Still Access Crunch Fitness If I Cancel My Membership?

If you cancel your Crunch Fitness Membership, you will need to turn in your membership card at your local gym. Once you do so, you won’t be able to use your membership, even if you still have time remaining on your billing cycle.

Why Do I Have To Pay To Get My Crunch Fitness Membership Canceled?

When you cancel your membership, you’re required to pay your next due payment plus the cost of the annual prorated amount for the gym to end your membership. This is around the ballpark of $200 if you’re still very early in your membership.

This is considered the “cancellation fee” since you are backing out of the contractual agreement by canceling. This cancellation fee is waived if you’ve been a member for over a year.

Can I Pause My Crunch Fitness Membership?

Members can pause their memberships with Crunch Fitness by visiting their gym and speaking to an employee. Pausing or freezing can’t be done online or through Crunch Fitness corporate phone, unfortunately.