How To Get A Refund From LA Fitness

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How To Request A Full LA Fitness Refund And Get It

Founded in 1984, LA Fitness is a chain of fitness gyms with over 600 locations across North America. This chain features personal training, classes, and even in-house basketball and racquetball leagues for local members looking to whet their competitive appetites. LA Fitness strives to offer something for everyone, from everyday people looking to improve their health to dance and sports fanatics looking to have fun.

LA Fitness currently offers $39.99 per month with a $75 initiation fee or $49.99 per month with no initiation fee. Both plans have an additional “annual fee” of $59 per year. If you find this scheme to be outrageous, you’re not alone. can show you the options to consider when asking for an LA Fitness refund.

Can You Get An LA Fitness Refund?

The only instance of a refund LA Fitness acknowledges is for those who get their memberships renewed by accident after they requested to have their memberships canceled.

Here’s how to look for this fine print on the LA Fitness website:

  1. Go to
  2. Click on “Cancel My Membership” in the center of the screen.
  3. Read the second paragraph when the pop-up message appears.

To summarize, if you request to cancel by mail, but you do so within 5 days of the renewal date, the membership will renew, but LA Fitness will then cancel the membership and give you the refund.

You can’t ask for a refund after the membership has been activated or renewed. The only instances when LA Fitness can allow refunds when asked is if a staff member unjustifiably gives a member a very hard time, or the LA Fitness location closes down but the membership renews by accident, per BBB complaints.

How To Contact LA Fitness

You can contact LA Fitness in multiple ways, whether you’re at home, at work, or out and about. They are as follows:

  1. At an LA Fitness gym
  2. By phone
  3. By email
  4. By snail mail

The first way is to visit your local LA Fitness gym. If you’re looking to cancel your membership or get a refund, ask the manager or an employee at one of the desks in the lobby.

You can also call LA Fitness on the phone. To find out which number to call, visit this link, enter your ZIP code, and click “Submit”. The phone number will be revealed in red.

LA Fitness customer service is available Monday through Friday, 7:00 AM through 2:00 PM PST. On Saturdays and Sundays, the service team is available from 8:00 AM through noon PST. Compared to other companies, these hours are very limited for customer service. If neither option is viable to you, you can also email LA Fitness at any time. Write your message to Please be sure to include your membership barcode in your email’s subject line.

Contacting LA Fitness by mail is for cancelation requests only. If you prefer to cancel your LA Fitness membership by mail, send your cancelation notice to P.O. Box 54170, Irvine, CA 92619.

Why Doesn’t LA Fitness Normally Accept Refund Requests?

For multiple reasons, LA Fitness doesn’t permit typical refunds when members ask for them.

Firstly, the company relies on memberships to keep facilities running and maintained. If it were easy for LA Fitness members to get refunds at any time, many would get their money back and the company would take major financial losses, leading to closures of facilities and staff layoffs.

Secondly, memberships run on 12-month commitments. While payments occur monthly, members are bound to this plan until the 12th month has ended. In short, LA Fitness uses your agreement as a “final word” on your membership status.

Finally, members are free to use the facilities any time they’re open. This means you can benefit from these facilities from day 1, from the weight and cardio rooms to exercise classes. Your personal progress can’t technically be reversed as a result of a refund, so LA Fitness will decide to decline refunds rather than give away free exercise.

How To Get Help With

Did LA Fitness step out of line with you? You can get help with! We can communicate with your bank to see what can be done about your LA Fitness membership transaction.

Here’s how to use

  1. Register for an account.
  2. Explain what happened with your LA Fitness plan and why you’re asking for a refund.
  3. Review the formal letter our tailored AI bot has written up with your feedback. We’ll also include a reason code that you need for the chargeback to take place.
  4. Wait for the letter to arrive at your local bank and a formal review is made.

It’s really easy! If approved, you’ll get your funds returned to your bank account in less than a week. You can also rest assured knowing the gym won’t get involved in this chargeback process.

Does LA Fitness Have A Free Trial?

LA Fitness offers a “Free Pass” to outsiders looking to try out a participating gym. Usually, this pass has a 3-day duration, though special offers have popped up from time to time that offered a more generous 5-day trial for a limited time.

To get started, go to this link and fill out the short form. Here are some notes to consider when using your LA Fitness Free Pass:

  • The Free Pass is good for 30 days after you register.
  • You must choose your first day and your pass will be good for the following 2 days. For example, if you start your free trial thus Thursday, you’ll have until Saturday of the same week to use the trial.
  • You must present a photo ID or other form of government document to be permitted into the facility.
  • You have access to most of the facility, such as the weight room, restroom, and showers. Classes and sports courts that are already occupied will likely be off limits.

Can I Free My LA Fitness Membership?

Rather than cancel your LA Fitness membership outright, you can opt to pause your membership and resume it at another time. According to the site’s “Membership Questions” page, the fee to freeze your account is $10 per month.

You might ask, “Doesn’t it make more sense to cancel my membership instead?”. If you’re looking to use LA Fitness again in the future, that would mean you’d have to pay the initial $75 registration fee once again.

Why Does LA Fitness Charge For Freezing Memberships?

There are times where members take a break from going to the gym, such as when members go to college or get a new job. If a number of members decide to pause their memberships concurrently, that means fewer people are paying the gym monthly. The freeze period ensures that members are still paying in order to keep the facilities clean and running.

Compared to certain competitors like Equinox that charges $50 per month for freeze fees, freezing an LA Fitness account can be a drop in the bucket for most customers, especially when it’s just a couple of months away from the gym.

LA Fitness In The Better Business Bureau (BBB)

LA Fitness currently is graded A+ by the Better Business Bureau (BBB). The company has addressed over 3,000 complaints in the past 3 years. After 605 customer reviews, the company has a 1.07-star rating out of 5.

The majority of complains towards LA Fitness involve cancellation issues and rude managers and staff members. An LA Fitness representative responds to each inquiry with details on what happened and what the resolution was.

What Other Gyms Offer Basketball Courts?

You’d be pleased to know that there are other franchise gyms that have their own basketball courts like LA Fitness. Members are free to to use these courts, though these gyms might not hold events such as basketball tournaments or matches if you’re looking to play real games.

Here are some franchise gyms known to feature basketball courts:

GymLocationsMinimum Monthly Fee
Life Time Fitness208$99 + registration fee
Gold’s GymNearly 740$39 + registration fee
Equinox107$260 + registration fee
24 Hour FitnessNearly 300$20
Goodlife FitnessOver 450$59.98 + registration fee
YMCAOver 2,700$29

Keep in mind that not every location from the franchises above will include a basketball court.

Some local, individually-owned gyms might also have a basketball court. Simply go to to search for courts in your area and find a list of gyms and other facilities in your area along with user ratings and reviews.

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Frequently Asked Questions (FAQs)

Does LA Fitness Have 24/7 Customer Support?

LA Fitness doesn’t have 24/7 customer support. LA Fitness customer support hours are 7:00 AM to 2:00 PM PST Monday through Friday. On Saturdays and Sundays, the support crew is available from 8:00 AM to noon PST.

Can I Use More Than One LA Fitness Free Pass?

LA Fitness allows individuals to use more than 1 Free Pass. The catch is, members are only eligible for another Free Pass 6 months after using their previous trial period. For example, if your last Free Pass started on March 1st, you can’t get another Free Pass until September 1st.

Learn more about the Free Pass by going to this link.

Can I Still Use My LA Fitness Membership After I Cancel?

After you successfully cancel your LA Fitness membership, you can still use the facilities until the billing term ends.

Canceling your LA Fitness membership doesn’t necessarily mean you’re membership disappears, as you’re still on a billing term that you’ve previously paid for. Thus, you can still work out and use facilities any time before the expiration date.

What’s The Fastest Way To Cancel An LA Fitness Membership?

Of all the methods you can cancel your LA fitness membership, the fastest way to do so is to visit a the LA Fitness gym you’re a member of. While not open 24 hours a day, the cancellation process will be the quickest without having to wait a long time or perform any additional steps after you send a request. A staff member or manager will be able to get the ball rolling right there without needed to contact LA Fitness headquarters.

Can I Get An LA Fitness Gift Card Refund?

LA Fitness allows refunds on gift cards. To get started on a refund request for your gift card, call (949) 255-7200. When you call, you’ll hear an automated voice that will prompt you to press “4” to speak to a manager. Visit this page for more information.