How To Get A Refund From Planet Fitness

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How To Request A Planet Fitness Refund And Get It

Planet Fitness is a popular chain of fitness gyms where customers can lift weights, run on treadmills, and partake in exercise classes. Planet Fitness has the most locations in the US with over 2,000 locations nationwide and over 500 more around the world. Customers can sign up for a basic monthly membership for $10 or upgrade to the “PF Black Card” for $15 more.

Though if you’re looking to get your money back on a membership, you’re likely wondering if there’s an easier way than the company leads you to believe. Thankfully, can show you the best scenario for a Planet Fitness refund.

Can You Get A Planet Fitness Refund?

Planet Fitness doesn’t have a refund policy. Members are not eligible for a refund if they cancel their subscriptions early or never visit their gym. That isn’t to say that refunds aren’t possible, however. If problems are escalated to the Better Business Bureau (BBB), you can twist an arm to get executives to give you your money back.

Scenarios in which customers can get a refund include:

  • Still getting billed despite canceling
  • Getting denied a refund despite the local gym manager promising you one
  • Getting charged twice for one membership

All in all, you can get a Planet Fitness refund, but only if the actions of the gym go against your membership terms. Despite potential human error from management in each gym, it’s evident that the company tries to minimize the likelihood of refunds as much as possible.

How To Cancel Your Planet Fitness Membership

Planet Fitness cancellation terms vary by gym location. Most Planet Fitness locations, however, allow you to cancel either in person or by mail.

When you cancel in person, you have to talk with a manager or staff member, and he or she should be able to process your cancelation. If you choose to write a letter, you must mail it to the address of your gym, not Planet Fitness headquarters. You need to state that you cancel and also include the date you’ve written the letter. When your gym receives the letter, they should write to your address with the next steps in the cancellation process.

Some Planet Fitness locations may also allow you to cancel your membership online.

How To Cancel Or Refund A Planet Fitness Membership Online

To determine if you can cancel or refund your Planet Fitness membership, you’ll need to go to the Planet Fitness website.

Here’s what you should do:

  1. Visit the Planet Fitness website.
  2. Click on “Customer Service” at the bottom right corner of the page.
  3. Click on “Contact Us”.
  4. Select your Planet Fitness location from the search bar.
  5. Enter your contact information in the text boxes.
  6. Where it says “What can we help you with?”, choose the option that best relates to your case.
  7. Where it says “Follow Up Requested?”, choose “Yes”.
  8. Write your comments.
  9. Click on “Submit Inquiry”.

You should get a response in your email inbox within your gym’s business hours. If your gym doesn’t accept online cancellations, you may be instructed to visit the gym to get your membership canceled.

Why Was I Charged $58 From Planet Fitness?

The $58 transaction is explained on this page. As a requirement needed to cancel your subscription, Planet Fitness will charge members a “buyout fee” of $58. This monetary amount is almost equal to 6 months of your Planet fitness membership. This fee is only for customers that have been Planet Fitness members for less than a year.

If you’re alarmed about this fee, you can perhaps reconsider keeping the subscription going. If you’re looking to save money, you can wait until after a year has passed on your membership, and then you can avoid this $58 buyout fee when you cancel.

Why Was I Charged $118 For Signing Up From Planet Fitness?

New members need to pay a whopping $118 for becoming a Planet Fitness basic member. Rest assured, this is not a billing error. These expenses consist of:

  • A $59 one-time startup fee
  • A $49 annual fee
  • A $10 monthly fee

Members may find these large expenses to be outrageous, but they are necessary to keep the gym running. It would be next to impossible for the gym to make money with just $10 monthly subscriptions, as the gym needs to be kept cleaned and staff needs to be paid by the hour.

If you sign up for a “Black Card” premium subscription, the startup fee is only $1. For more details, the expenses are outlined on each sign up page. Can Help You Dispute Transactions Easily

Is Planet Fitness not honoring a refund? You can get help from With, you can have us contact your bank so you can intercept your funds back into your bank account. works in just 4 simple steps:

  1. Log into your account on our mobile app or website.
  2. Tell us your problem with your transaction and why you want your money back.
  3. We’ll write up a professionally crafted letter and include a proper reason code for your case.
  4. The bank will read your letter and make a final decision on your refund request.

If approved, your bank should receive your refund in around 3 to 5 business days. It’s an incredibly easy solution to what can otherwise be an uneventful night at the movies.

Does Planet Fitness Have A Free Trial?

Planet Fitness offers a “Daypass”, which is good for one day at any Planet Fitness gym.

To get a “Daypass”, you’ll need to download the Planet Fitness app on your smart device, available on either the Google Play Store or App Store. From there, you can choose the location closest to you.

You’ll need to bring your ID so you can get verified to work out at the gym. You’ll also be required to take a tour of the gym before you can work out. Fortunately, most Planet fitness locations are open 24 hours a day, so you won’t have to worry about running out of time before the gym closes for the night.

Can I Get Multiple Free Trials?

If you’ve already used a “Daypass”, you can’t obtain another for 90 days. Considering you need your photo ID and other credentials to work out at the gym, you also can’t simply obtain another free pass using a different phone and email address within this 90-day period.

Regardless, you can potentially get 4 “Daypasses” every year at your Planet fitness location.

Gyms With The Best Free Trials

There are many gyms that offer free trials for people looking to join a gym and workout as a regular members. We encourage you to take advantage of free trials from each gym within driving distance so you can get a good understanding of the gym’s culture, amenities, cleanliness, and equipment before you pay for a subscription.

GymFree Trial Days
Anytime Fitness7
Chuze Fitness7
Gold’s Gym7
Crunch Fitness5
Fitness Connection5
24 Hour Fitness3
Esporta Fitness3
Fitness 193

You can also consider looking for free trials at independently-owned gyms near you. For instance, Proof Fitness in Lexington, Kentucky offers a 5-day free trial with free nutrition consultation and personal training for potential members, but they must live in the Lexington area.

Settle All Your Refunds With

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Frequently Asked Questions (FAQs)

Can I Go To Planet Fitness At Another Location?

Your Planet Fitness membership is tied to the location you signed up with. This means you can only attend one Planet Fitness location and you’re not allowed to go to another.

However, you can transfer your account to another location, per the Membership FAQ page. There are conditions you must meet in order to transfer the membership, such as you must be a member at the original location for at least 90 days.

Does Planet Fitness Have A Customer Service Phone Number?

Planet Fitness doesn’t have a phone number for customer service. Each location, however, will have their own staff and phone number you can call. Most locations are also open 24 hours a day, and 7 days a week. Feel free to call your local gym at any time you have a problem.

Can I Still Go To Planet Fitness After I Cancel?

Despite canceling your membership, you can still work out at the Planet Fitness gym until the end of your current billing cycle. This is because you paid for the billing term, so you still have access to the gym for the remainder of the month.

How Long Does It Take To Cancel Planet Fitness By Mail?

If you write a cancellation letter to your local Planet Fitness Gym, it should take up to 5 business days to get a response. Canceling by mail is the slowest way to cancel your subscription, and if you’d like a faster way to cancel, consider visiting the gym in person or calling the location’s phone number.

How Do I Contact Planet Fitness By Email?

Planet Fitness has a customer service email address at You can write to this address to tell your story regarding a particular location. A specialist should reply back and give you options for how to proceed, and they may also help assisting you in canceling your membership if need be.