How To Get A Refund From Equinox

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The NO. 1 Way To Get Your Money Back From Equinox

Equinox is a franchise gym chain that focuses on luxury workout spaces, classes, and amenities. The company proves that paying extra has its benefits, such as cleaner facilities and fewer, more sophisticated guests around. Founded in September 1991, the franchise has over 100 locations worldwide with 41 being in New York and 32 being in California.

At, we understand that Equinox is not for everyone — especially with the extremely steep membership fees involved. If you’re looking for an easy way to get a refund, we’ve written a comprehensive guide below just for customers like you!

Can I Get An Equinox Refund?

On Equinox’s website, there’s no mention of refunds for memberships anywhere. This is often an implication that refunds are either next to impossible to get, or refunds are so discreetly carried out that the company doesn’t want the process to be easy for the average member, seeing that membership money is how the company makes profits.

To find out if the company can honor your specific refund request, you can contact your Equinox location’s manager or contact Equinox customer support. The Best Way To Get An Equinox Refund

Equinox won’t give you your money back without a fight, but you can count on to be your refunding equalizer. We can write a convincing letter to your bank so your local teller can make a refund decision without Equinox’s involvement.

This is how works:

  1. You create your account.
  2. You tell us your experience with your PlayStation purchase and why you feel entitled to a chargeback.
  3. Our personalized AI bot will use your feedback to write a unique letter to your bank, including a reason code necessary for your chargeback to happen.
  4. Your bank will receive your letter and decide on your case.

It’s a very snappy process! It only takes a few days for your letter to get sent to your bank, and you should get an email soon after. Expect your money to return to your account in 3 to 5 business days.

What Equinox Gym Services Are Non-Refundable?

Equinox doesn’t state its refund policy for memberships, but the company does outline rules on refunds for many services that require additional purchases or fees. When it comes to additional expenses, Equinox deems almost all of them non-refundable.

The following ancillary services and extras apply:

  • Additional locker rentals
  • Laundry services
  • Training and pilates sessions
  • Spa treatments
  • Complimentary items (such as promotional gift cards or account credits)
  • “Non-medical” membership freezes

How Do Equinox Account Credits Work?

Equinox account credits are redeemable forms of currency that members can use towards the purchase of Equinox ancillary services or merchandise. Members can redeem account credits by either purchasing Equinox gift cards or referring other people to become new members. You’ll obtain a credit within a month after your referred user signs up for an Equinox membership. Unlike other companies with memberships, however, Equinox account credits can’t be obtained as an alternate form of a refund. Credits and gift cards also have no monetary value, so they can’t be redeemed for cash.

The Shop At Equinox Return Policies

When it comes to merchandise at The Shop at Equinox, you can return the product if you’ve purchased it in-store or received it in the mail less than 30 days ago.

If you bought the item at a shop inside an Equinox location, you can simply take your product with either the receipt or your Equinox membership ID to a cashier to initiate a return. There is no restocking fee for in-store returns.

If you purchased the product at, you can request a product return at this link. After you’re granted a return, you have 5 days to follow the email instructions to send the product back. For online returns, you will have to pay a $10 restocking fee that will be deducted from your refund amount.

Online returns are handled with the help of FedEx. Go to any FedEx Office location to drop off your package. You can also arrange a pickup at to have a FedEx delivery driver take your package off your property, though you’ll have to pay at least $3 for this one-time service.

The list of non-returnable items includes:

  1. Items that are washed, worn, with opened boxes or removed tags
  2. Jewelry
  3. Makeup and cosmetics
  4. Electronics, including heart-rate monitors
  5. Water bottles
  6. Clearance or discounted items

After the company receives the item, you should expect your money to return to your bank account or credit card in 7 to 10 business days.

How To Contact Equinox Customer Support

You can contact Equinox in multiple different ways regarding a refund request.

Firstly, you can email Equinox customer support at Write the team a message at any time and a representative will get back to you at your earliest convenience.

Secondly, you can call customer support at (866) 332-6549. Phone lines are available Monday through Friday from 8:00 AM to 8:00 PM EST, but it makes sense considering facilities don’t run 24 hours a day.

Finally, you can access the live chat feature either on the Equinox+ App or Like phone support, representatives are only available Monday through Friday from 8:00 AM to 8:00 PM EST.

How To Cancel Or Freeze Your Equinox Membership

You can cancel or freeze your Equinox membership by either visiting your local Equinox gym or emailing

The only cancellation reason that Equinox acknowledges is due to relocation. If you move more than 25 miles away from the Equinox location you’re a member of, then Equinox will cancel your membership without question. It will likely be more of a struggle to cancel the membership for any other reason, considering memberships are yearly commitments.

Freezing your membership means you can pause the membership and resume it at a later time. For example, if you sign up for a bowling league that takes place at the time you typically visit the gym, you can freeze the account and resume it once the bowling season is over. However, it will cost $50 per month for up to 3 months to keep the membership frozen.

This $50-per-month fee can be waived if the freeze is medical-related. Here’s how to get a “Medical Freeze” from Equinox and avoid the fee:

  • Email or get an appointment with your doctor.
  • Inquire to your doctor about writing a signed doctor’s note explaining your condition.
  • Email the note to or show it to the manager at the local Equinox gym.

Medical freezes may last up to 9 months for pregnant members and up to 6 months for members with any other condition, such as injury or chronic illness.

Can I Go To Equinox For Free?

Equinox does allow free trials for new users. Typically, a free trial comes in the form of a “Visitor Pass” and lasts for 1 day, whereas most competitors will offer 7 days. This is considered a great free trial, regardless, as you’ll have access to all amenities from the weight room to the showers. One thing to keep in mind is that the free trial terms will vary by location. Depending on your nearest Equinox, management might allow you different terms such as two-day access, or maybe no free trial at all.

It’s also worth noting that if you used a free trial or paid for membership before, you might not be entitled to a free trial or Visitor Pass. Depending on the management, you also might be able to pay around $10 to $50 to access the facility for a day.

Other Gyms To Consider

Equinox costs over $250 per month plus registration fees with a 12-month commitment. While the company justifies the costs with premium services and a luxurious atmosphere, the alarming prices may still be too extreme for most people who want to simply get in better shape. You’ll find that there are many gyms that have some advantages over Equinox. For instance, Equinox isn’t open 24 hours a day, 7 days a week. Usually, facilities will close at 8 or 9 PM. So if you’re looking for late-night or early-morning workouts, there are some open all day for your convenience.

Gym NameMinimal Monthly Fee (can vary by location)Private Showers24-Hour Access
24 Hour Fitness$20
Anytime Fitness$41
Blink Fitness$18.67
Chuze Fitness$9.99
Crunch Fitness$9.95
Fitness Connection$10 (no-commitment plan)
Fitness 19$19
Gold’s Gym$39 + registration fee
LA Fitness$39.99 + registration fee and annual fee
Life Time Fitness$99 + registration fee
Orangetheory Fitness$59
Planet Fitness$10 + registration fee
Powerhouse Gym$40
Retro Fitness$22
Snap Fitness$49.95
UFC Gym$39
World Gym$19.96

Monthly fees depend on the location of the gym you sign up for. Each gym may also vary in amenities, which may include private showers, private daycare, swimming pools, personal trainers, public classes, and more. Contact your particular gym for availability of toiletries for private showering.

What Does Everybody Want? is available on Android and iOS devices. Download our app now to ask for a refund anywhere you’re reading this page!

Also, check out the dozens of other companies we’ve covered and what we’ve gathered about their take on refunds.

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Frequently Asked Questions (FAQs)

How Many Days Does It Take To Get An Equinox Refund?

It takes around 7 to 10 business days to receive a refund from Equinox or The Shop at Equinox. This period commences once your billing refund is granted or when Equinox receives your returned item.

Can I Cancel My Equinox Membership?

Equinox memberships can only end in one of two ways. Because Equinox memberships are a 12-month commitment, you pay for all 12 months at once. With this in mind, getting a cancellation granted is complicated, unless your membership is about to expire and you decline a renewal.

The only known “easy” way to cancel an Equinox membership is to prove that you’re moving away more than 25 miles from the gym’s location. Whether you can get a refund for canceling in this way, though, is anyone’s guess.

Can I Contact Equinox Customer Support On Social Media?

Equinox customer support can’t be contacted on Facebook, Instagram, or X. Direct messages are not available to all X users, and any private message will go unread. These channels are primarily for marketing the Equinox brand rather than helping customers in need.

Does Equinox Have 24/7 Chat Support?

Equinox customer service doesn’t have around-the-clock chat support. The company’s customer service is available from Monday to Friday from 8:00 AM to 8:00 PM. These times will vary on holidays. In times outside of business hours, the chat feature will be invisible on and the Equinox+ mobile app. This is an indication that Equinox only has human customer service representatives as of this writing, so at least you’ll know a pair of human eyes will read your message and consider your refund.

Can I Get A Refund On Equinox Gift Cards?

Unfortunately, Equinox gift cards can’t be refunded or redeemed for cash — even if the card has never been used. If you have a physical or digital gift card, there are multiple ways in which you can sell your gift card online to somebody that wants it.