The Easiest Way To Get Money Back From HBO Max

Max, also known as HBO Max, is a video-on-demand streaming service featuring movies, series, and sports broadcasts curated by Warner Bros. Discovery and studios and networks under its roof. The service has close to 100 million subscribers as of 2022. From superhero flicks to cartoon classics, Max is home to over a century of entertaining content for all kinds of media enthusiasts.

Though can you get your money back on an HBO Max subscription? We at aRefund.com can explain HBO Max’s refund policy and any other concerns you might have. Read onwards to learn more about Max’s terms and conditions.

Can You Get An HBO Max Refund?

Max outlines the company’s refund scenarios on its official website. The company states that there are many different companies that users can receive a Max subscription from, and the one you choose is the company you need to request a refund from.

While you can subscribe to Max directly on the website, the company doesn’t offer refunds in most cases. Once you purchase a subscription, you can’t ask for a refund, with a few exceptions. If you have subscribed to Max through a third-party provider, you’re more likely to get a refund, as you would adhere to a different refund policy.

List Of Max Providers

Here’s a list of notable platforms and services that offer Max subscriptions, as well as links for how to contact the appropriate customer service department or request a Max refund:

For a full list of service providers that offer Max subscriptions, click here.

How Do I Know Where I Ordered My Max Subscription From?

If you’re not sure where you purchased your Max subscription from, your information from within your Max account can easily reveal this. Here’s how you can see your Max billing information:

• On your computer, phone, or tablet, use your favorite browser to visit Max.com.

• Log into your account with your username and password.

• Click or tap on your profile.
• Click or tap on “Subscription”.

You should be able to see your account information, including where the Max subscription is coming from. From there, you should contact the company in question regarding the refund policy in play.

Reasons To Request A Max Refund

Max will accept refunds under special circumstances, and won’t simply grant them because you’re no longer interested in using the service. Here are the likeliest scenarios in which you may be entitled to a refund:

• Your credit card was charged to pay for Max without your permission or consent.

• You attempted to cancel Max before the renewal, but were unsuccessful.

• You see multiple charges on your credit card or bank statement for the same Max subscription.
• You’re not able to stream content or use the Max app or website as intended.

If you can show proof to Max customer support of either of these scenarios, the team would be willing to help you get refunded.

How To Contact Max Customer Support

You can reach Max’s customer service department in one of multiple ways in order to request a refund. They are as follows:

• Live chat: Visit https://help.max.com/us/Home/Index and click on the blue “Contact Us” button.

• Text: Send a text message to 1-855-442-6629.
• Call: Place a call to 1-855-442-6629.

These are three contact methods that ensure speedy service and minimal waiting. As of now, there aren’t any ways to email Max customer service, though you can go to the Please share your feedback page for any general feedback.

Does Max Offer Free Trials?

From time to time, Max will hold free trial periods for new users —either for a 7- or 30-day duration. One time of year to expect a free trial is during Thanksgiving week.

Max also has free episodes available for select TV shows, such as House of The Dragon, Conan O’Brien Must Go, and Peacemaker. Click here for a list of Max programming you can watch without a Max account.

Other apps or providers can also provide free trials of Max or a free period of Max when it’s bundled with another subscription. For more details, visit the Max free trial Q&A.

Where Can I Stream Warner Bros. Discovery Content Without Max?

If you want to move on from Max but wish to pursue your favorite Max shows and movies elsewhere, you may be able to, depending on the content.

Certain streaming services will make deals with Warner Bros. to obtain the rights to stream certain movies and programming for a period of time. For instance, the Harry Potter movie collection can also be streamed on Peacock in addition to Max.

A lot of Warner Bros. Discovery content can be purchased through Vudu, Google Play, YouTube, Fandango at Home, and Apple TV.

For movies and TV episodes that have recently aired on cable TV, you can stream such content on-demand from the cable TV app in question, such as Spectrum or YouTubeTV. You can also look at Warner Bros. Discovery-owned network apps, such as TBS, to see if any shows or movies aired by that network can also be played on-demand without Max.

Max Competitors

If you’re looking to get a cheaper streaming deal, you fortunately have options. The With Ads version of Max, the economical version, costs $9.99 per month. For a basic plan with commercials, this is more on the expensive side of monthly streaming subscriptions.

In comparison, Hulu’s No-Ads plan costs $7.99 per month. Netflix’s Standard with Ads plan costs $6.99 per month. Peacock’s Premium plan costs $5.99 per month. The Paramount+ Essential plan is also $5.99 per month. You can also consider free streaming platforms like Freevee, Tubi, and Pluto TV.

Using aRefund.com For An Audible Refund

Did you try to work out a refund with Max to no avail? Let aRefund.com give you a second chance! We’ll work out an agreement with your bank so they can initiate a chargeback without any involvement from Max or Warner Bros. Discovery. Here’s what you need to do:

• Set up your aRefund.com account.

• Explain what happened and why you feel entitled to a refund from Max.

• Read our AI-generated letter to your bank and approve.
• Send your letter and wait for a decision from your bank.

It’s that simple! Every chargeback request comes with the most appropriate reason code to increase the chance of a successful chargeback. We’ll keep you posted on the bank’s decision, and if favorable, your funds will return in around 5 business days. Bookmark or save aRefund.com today on your web browser or mobile device.

Frequently Asked Questions (FAQs)

Is Max The Same as HBO Max?

In most territories, HBO Max was shortened to Max in 2023 after Warner Brothers merged HBO Max with the Discovery Plus app. Since then, there’s been no official word from the company as to why the name change took place, though the HBO name is retained through the HBO cable network. If you have been a subscriber to HBO Max since the merger, your HBO Max subscription was automatically converted into a Max subscription without any downtime or cancellations.

What Are Max’s Customer Service Hours?

Max’s customer service department is available 24 hours a day and 7 days a week. Feel free to chat, text, or call Max at any time you’re having issues with the service, and a human agent should respond to you in mere minutes.

Can I Get A Refund For Max B/R Sports?

B/R Sports is a Max add-on package that allows customers to stream live sports programming on Max, in addition to cable networks such as TNT and TBS. Just like the Max subscription itself, you can only get a refund for the add-on if it was paid for without your authorization or by mistake.

Can I Contact Max On Social Media?

While Max does have social media accounts on platforms like X and Instagram, the account doesn’t respond to questions or comments from customers. These accounts are for solely promoting the streaming service and hyping up new and upcoming content.

What Happens When I Cancel Max?

When you cancel your Max subscription, you will still have access to your shows and movies until the billing cycle ends. For example, if you cancel today and you have 11 days left on your plan, you can still stream on Max for 11 days.

Canceling your Max subscription only signifies that you don’t plan to renew when the time comes. This way, you can still watch Max content and not worry about forgetting to cancel later.