How To Get A Full Refund From NordVPN
NordVPN is a virtual private network service that allows customers to surf the web without restrictions. This VPN does wonders in allowing members to use foreign web servers in order to access unbanned or unrestricted versions of social media and content streaming platforms.
Though if you’re looking to cancel your NordVPN membership, you’re probably wondering what happens with you and your money. Not to worry! We at NordVPN will tell you everything there is to know about NordVPN refunds.
Can You Get A NordVPN Refund?
All customers who order a NordVPN subscription are subject to a refund for a limited time only. You have the chance to get your money back if you’ve ordered a subscription through one of the following platforms:
- NordVPN.com
- Google Play Store
- Apple App Store
- PayPal
- Google Pay
- Apple Pay
- Amazon Pay
With a few exceptions, you can get a refund through NordVPN themselves.
About NordVPN’s Refund Policy
NordVPN has a risk-free “30-day money-back guarantee.” This clause states that members can ask for a refund within the first 30 days of using the service. As an example, if you buy your NordVPN subscription on August 1st at 4:00 PM, you can get a refund if you cancel any time before August 31st at 4:00 PM. If you cancel your subscription on Day 31 or beyond, you won’t get a refund.
For recurring payments, you also won’t get a refund if you cancel your plan at some point in your subscription and want to get a refund on the current billing cycle. While you can try to make your case to NordVPN, they probably won’t make an exception if the plan just renewed and you didn’t access NordVPN features during the cycle.
How To Ask NordVPN For A Refund
The primary way you can request a NordVPN refund is by emailing the customer service team. Write a letter to support@nordvpn.com. Make sure you include your account details such as your phone number.
The other primary way to contact NordVPN is through live chat. You can chat with a NordVPN specialist using your desktop computer or smart device. Click here to visit NordVPN’s customer support page and click the blue “Chat With Us” button to get started.
NordVPN can also be contacted through social media. On each account page, send the account a direct or private message, and they’ll respond to you shortly. While these social media channels aren’t considered customer support, they frequently communicate with the support team for updates.
Here’s where you can find NordVPN on social media:
NordVPN is also currently active on YouTube, but since there’s no longer a private message feature on the platform, the account will forward you to the support email address if you need help urgently.
NordVPN currently doesn’t have phone support or a phone number where you can contact a specialist. All inquiries for now are to be taken through the company website.
How To Get Help With aRefund.com
Is NordVPN up to no good? You can get help with aRefund.com! We can communicate with your bank to see what can be done about your NordVPN subscription transaction.
Here’s how to use aRefund.com:
- Sign up for an aRefund.com account.
- Explain what happened with your NordVPN plan and why you’re asking for a refund.
- Review the professional letter our tailored AI bot has written up with your data. We’ll also include a reason code that you need for the chargeback to take place.
- Wait for the letter to arrive at your bank and a formal review is made.
It’s really easy! If approved, you’ll get your funds returned to your account in less than a week. You can also rest easy knowing NordVPN won’t get involved in this process in any way.
Who Else Can I Turn To For A NordVPN Refund?
Aside from NordVPN itself, you can also request a refund from Google, Apple, and PayPal. In terms of Apple and Google, you can only request a refund if you’ve ordered the subscription through one of their storefronts — that being the App Store, and Google Play Store, respectively.
Google only has a 7-day window for returns, and while it pales in comparison to NordVPN’s 30-day window, you might get a refund for a renewal period if your plan has just renewed for an additional term. While Apple doesn’t clarify their return window, we assume the terms are similar to Google’s.
PayPal doesn’t handle refunds, but if you’ve subscribed to NordVPN using PayPal, you can open a dispute with the PayPal Resolution Center and have a chance to get a refund. Though the only instances in which you can win your case is if NordVPN charged you without permission or the company stepped out of bounds with their own policies. Here’s how to ask for a refund on Apple or Google platforms:
| Platform | Steps |
| Google Play Store |
|
| App Store |
|
Does NordVPN Have A Free Trial?
NordVPN claims they have a 30-day free trial on the company website. However, the site requires you to pay, therefore it’s just a normal subscription. The page is misleading, and NordVPN clarifies that they do not offer free trials on their own.
Similar to ExpressVPN, NordVPN stresses that the “offer” means you can just get a refund within the first month. So essentially, you have to pay like normal, and you’ll get your money back if you follow the refund policy.
Refunding NordVPN Physical Software
NordVPN physical software contains subscriptions with a duration of 6 or 12 months. These subscriptions can be purchased on sites like Best Buy, Amazon, and Office Depot.
If you’ve purchased a physical copy of NordVPN at a third-party retailer, refer to that retailer’s refund policy. For the most part, you can return physical goods and get a refund for them, so long as the product was never opened or used.
NordVPN On Better Business Bureau (BBB)
NordVPN is graded F from the Better Business Bureau. The company is not accredited. The company has addressed 22 complaints over the past year, but none before then.
The majority of complaints on the Better Business Bureau page involve the company not refunding or being late to refund customers for canceling during their first months.
Settle All Your Refunds With aRefund.com
aRefund.com has worked with various customers who’ve had quarrels with NordVPN, McDonald’s, Lyft, and many other corporations. We feel every story deserves to be heard and we help tell that story to the people in charge of your bank account.
Download or bookmark aRefund.com today whenever you want to make an impossible chargeback possible.
Frequently Asked Questions (FAQs)
Does NordVPN have 24/7 Customer Support?
NordVPN claims to have 24/7 customer support. If you need something addressed at any time, you should visit the company’s customer support page and click on the “Chat With Us” button for a live chat session.
Does NordVPN Have A Free Version?
NordVPN currently doesn’t offer a free version of their service. If you want to use the service for free, you can cancel within the first month and request a refund. Learn more by reading the company’s refund policy.
When Should I Get My NordVPN Refund?
According to correspondence with NordVPN specialists, customers should receive refunds on their subscriptions in between 5 to 10 business days. If you’ve contacted NordVPN through email, you should be able to retrieve a message indicating when to expect your money to be returned to you.
Do I Still Have Access To My NordVPN Subscription After I Cancel?
NordVPN will keep subscriptions running until the billing cycle ends. For example, if you cancel NordVPN after the third day, you will still have 27 days to use the service. If you paid to use the service for a period of time, the company deems you have a right to that service for its duration.
Does Canceling NordVPN Automatically Give Me A Refund?
Canceling your NordVPN subscription won’t guarantee your refund will be granted. The company sees canceling and refunding as two different actions, and many members cancel their subscriptions without qualifying for a refund. The company suggests writing a message to support@nordvpn.com for a refund request.
