How To Get A Refund From McDonald's

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The NO.1 Hack To Get Money Back From McDonald's

With the help of his secret french fry recipe, Ray Kroc had a vision in the 1950s to turn the McDonald brothers’ business into a nationwide — later global franchise. The fast food chain now has over 38,000 locations in more than a hundred countries.

Though if you didn’t like your order, the server got it wrong, or a delivery was late, there are things you can do to get your money back, and can make sure of it. Read on further to learn more about McDonald’s refund policy and what options they give to customers.

Does McDonald’s Accept Refunds?

Whether or not McDonald’s accepts refunds ultimately depends on the location you ordered from. McDonald’s basically leaves the terms of refunds up to each store manager, and he or she can decide to accept or refuse refunds. If you’ve ordered your McDonald’s meal using a delivery website or app, the refund process is different, and you don’t need to communicate with the store or manager in this case. In short, you can get refunds at McDonalds, but the refund terms vary by store location and how you ordered.

Reasons Customers Ask For McDonald’s Refund

McDonald’s isn’t perfect, and the franchise receives thousands of complaints daily regarding bad or lackluster experiences. Such complaints may involve:

  • Orders being inaccurate or missing items
  • Food being cold
  • Food including a foreign object
  • Food causing food poisoning or allergies
  • Meat tasting unfresh or undercooked
  • Deliveries being late (a few McDonald’s locations have offered deliveries prior to the rise of delivery services)

Essentially, if the order doesn’t live up to McDonald’s own standards, you should be entitled to a refund.

How To Contact Delivery Apps That Handled My McDonald's Order

Each McDonald’s location may partner with one or more than one delivery service to make deliveries possible. McDonald’s has been known to have deliveries handled by the top 4 services in the US, and each has a customer service phone number and “Contact Us” page you can use to request a refund.

Delivery ServicePhone NumberContact Us Page
Uber Eats1 (866) 987-3744
DoorDash1 (833) 510-0332
GrubHub1 (877) 585-7878
Postmates1 (888) 815-7726

GrubHub is also available to help customers on X, Facebook, and Instagram.

If you don’t see a particular delivery partner listed above, you can do an internet search on how to contact the partner.

Can I Get A Delivery App Refund Even If I Didn’t Like The Food?

In most cases, Uber Eats, DoorDash, Postmates and GrubHub will accept refunds for any reason, even as you may know the delivery driver had nothing to do with cooking up the food.

Because you paid for the order on the delivery website rather than at McDonald’s, the delivery partner has a right to accept refunds. The delivery site adjusts the order prices, and this plays a part in how much money the McDonald’s store makes.

How To Get A Refund At A McDonald’s Store

If the your order was missing items or was entirely wrong, and you didn’t realize until you got home, here’s how to get a refund at the McDonald’s location:

  1. Don’t eat any of the food. Place it all back inside the bag.
  2. Keep the receipt.
  3. Drive to the McDonald’s location.
  4. Ask the cashier or manager for a refund.
  5. Explain how the order was wrong and present the receipt for proof.
  6. Return the food and get your money back.

Of course, you can also arrange to have the restaurant cook up a new order if you’re hungry. The decision is yours whether you’d like a refund or another order.’s 4-Step Refund Process

If the McDonald’s manager denies your order refund, you can turn to for another chance at a chargeback. We'll work with your bank, who will figure out what to do with your unwarranted transaction. works like this:

  1. You sign up for an account on our website or mobile app.
  2. You tell us your McDonald's story and why you deserve your money back.
  3. We write up a professional letter and include a special reason code to make your refund possible.
  4. Your bank will review your letter and make a decision on your case.

Requesting a refund has never been simpler! McDonald’s will not be aware of the chargeback or will be involved in this refund process with your bank, so you can rest easy.

How To Deal With Inaccurate Orders For Next Time

No matter if you order at McDonald’s or another fast food restaurant like Subway or Burger King, there’s always the chance the order will be missing items that you paid for. As much as we’d like to have this problem prevented, fast food workers are often multitasking at peak hours of the day trying to serve lines of customers like you in a short amount of time — increasing the chances of making a mistake.

Be prepared to examine your order the moment you receive it. That way, if you notice something wrong, you can help quickly correct it without wasting too much valuable time. Count the number of burgers, check for fries, and feel around for chicken cartons and sauce packets to ensure everything’s there.

You can do this:

  • In the front of the line in-store.
  • At the front of the drive-through window.
  • At your doorstep when the delivery driver is present.

Does McDonald’s Have Customer Service?

If you want to escalate your issue to McDonald’s corporate offices, there are a number of ways to get in touch.

The first way to contact McDonald’s is to call 1 (800) 244-6227 or (806) 445-0333. These are the company’s customer service numbers and you can get in touch with a representative any day from 7:00 AM to 7:00 PM CST.

If you prefer to go to McDonald’s website, you can go to the company’s Contact Us page if you think your question can be answered there. To leave a message, you can fill out your details on the McDonald’s feedback form.

Can I Email McDonald’s To Report A Problem?

There are currently no customer service email addresses that McDonald’s shares with the public. The only known email is the email to their Board of Directors ( You’re welcome to write an email to the Board, but there’s no guarantee that you’ll get a response. Picks Up Where Corporations Leave Off

With, you can request a refund for all kinds of purchases, no matter how strict corporations are with giving customers money back!

Keep bookmarked on your browser and check out our blogs on other companies we’ve helped customers get refunds from:

DatingTinder refundHinge refundBumble refundPlenty of Fish (POF) refund Grindr refund
EntertainmentOnlyFans refundAudible refundTicketmaster refundDisney refundEventbrite refund
FinanceVenmo refundZelle refundPayPal refundCashApp refundAffirm refund


Doordash refundInstacart refundGrubhub refundUberEats refundDomino’s refund
GamingRoblox refundRiot refundPlayStation refundXbox refundNintendo refund
Online ServiceGrammarly refundAmazon refundShopify refundLyft refundChegg refund


Netflix refundSpotify refundHulu refundApple refund YouTube refund
TravelFrontier Airlines refund Delta Airlines refundUnited Airlines refundAirbnb refundAmtrak refund

Frequently Asked Questions (FAQs)

What Is McDonald’s Customer Service Hours?

McDonald’s customer service is available each day from 7:00 AM to 7:00 PM CST. You can contact customer service at 1-800-244-6227.

Can I Request A McDonald’s Refund Without A Receipt?

If you lost the receipt to your McDonald’s order, it’s up to the particular location in terms of what the refund policy is. Having the receipt is always ideal, but in some cases, customers have gotten by just by having their information in the store’s system or having the cashier or manager recognize them.

Can I Get McDonald’s Help On Social Media?

McDonald’s is active on X, Facebook, and Instagram. You can leave a direct message and they’ll get back to you. If you leave a public comment, they will simply just instruct you to message them privately.

How Long Does It Take To Hear Back From McDonald’s Customer Service?

After you submit your feedback on the McDonald’s feedback form, it should take somewhere between 24 to 48 hours for you to receive an email back.

How Long Does It Take To Receive My McDonald’s Refund?

If you were granted a refund from McDonald’s customer service, it should take between 5 to 7 days for the money to appear on your credit card or in your bank account. Though if you paid for your order in cash at the store, the cashier can easily return the money back to you.