The Easiest Way To Get Money Back From Roku
Roku is a tech and content streaming company famous for smart TVs and streaming devices that host popular apps such as Netflix and Hulu. Roku is the Japanese word for “six”, referencing it’s the sixth company English businessman Anthony Wood started up. As of 2024, Roku has nearly 50% of the whole streaming device market share, soundly beating Samsung, Amazon, Apple, and Google in this field.
But is something wrong with your Roku device? Subscribed to Roku’s streaming service and have second thoughts? We can help you find out whether you can get your money back, and consider trying aRefund.com for fast and effective chargebacks in an instant!
Can I Get A Roku Subscription Refund?
Roku has posted a Content and Subscription Refund Policy on the official website. The company does not accept refund requests for any content or service managed by Roku. It’s stated that responsibility for every charge in the Roku account lies with the user of the account.
This isn’t to say that Roku never has granted refunds, however, as they are permitted in the event of an unauthorized purchase. The strict refund policy, however, has allowed the company to boast the profits that it has.
Can I Return A Product I Bought From Roku’s Website?
For devices and TV for sale on Roku’s website, the company has a Return Policy that consumers can read and review at any time. Essentially, you can request a return if you’ve purchased the product less than 30 days since the product was first shipped to your address. Roku pledges to give customers a full refund on the price of the returned product.
If it’s been longer than 30 days since the grace period, but something happened with the Roku product that wasn’t caused by human error, you may be able to get a replacement based on the warranty.
Here are some things to take into account when returning a Roku product:
- The Roku device must be reverted to its factory settings before it’s shipped back to Roku.
- The customer must include all the items in the package, including the remote, cables, and manuals.
- The customer is responsible for paying for shipping and handling fees.
- Any audio products purchased such as headphones have free return shipping. If audio products are the only items you are returning, Roku will pay for the shipping fees.
- Bundled items must be returned as a bundle. You can’t return one part of the bundle nor can you get a partial refund by doing this.
If you have purchased a Roku device or TV from a third party retailer, such as Amazon, Target, or Kohl’s, you’ll need to adhere to that retailer’s return and refund policies.
How To Return A Roku Product
You can initiate a Roku return without having to send an email or wait on the phone for a human specialist. All you need is a device connected to the internet. Here’s what you have to do:
- Go to Roku’s Support page.
- Click on the “Return/Replace” panel.
- Sign in to your Roku account.
- Select the product you wish to return or exchange.
- Verify your contact details.
- Choose whether you want to return or exchange the product and add any further details.
- Submit your return request.
- Wait for an email that outlines the return process, including instructions for how to ship your product back.
The option to return or replace the product may not be visible if the product is no longer under the warranty or 30-day grace periods.
How To Contact Roku Customer Support
Roku’s customer service is handled all on the company’s website and is exclusive to Roku users with active accounts. If you’d like to reach out to Roku quickly and conveniently, here’s what this process entails:
- Go to Roku’s Let’s Get In Touch page.
- Sign in to your Roku account.
- Choose the contact method you prefer the most.
Roku’s customer service phone number is (816) 272-8106. Clicking the “Call us” panel simply reveals this number. The “Email us” panel takes you to an on-page contact form so you can submit your inquiry and get a response via email at a later time. The “Chat with us” panel takes you to a new page to initiate a chat. This is the only way to access the chat, as unlike other websites, the chat box isn’t a widget you can access on any page.
Can I Contact Roku On Social Media?
Roku has a dedicated customer support channel on X. To communicate with the fold behind this account, leave a private message. While official Roku accounts are also on Instagram and Facebook, it doesn’t appear they respond to customer concerns, but they will respond to general pricing and product questions.
How Long Does It Take To Get A Refund From Roku
It usually takes around 7 to 14 days for the money to return to the original payment method, regardless if you’ve used a credit card, debit card, or PayPal. This applies to orders purchased from Roku’s website, but it may also apply to content and subscription refunds from Roku’s streaming platform.
aRefund.com Has A Faster Way To Get Your Money Back
Whether you can’t wait for a refund or Roku refuses to honor one, there’s an alternative way to get your money back without even getting Roku involved. aRefund.com can help you file a chargeback with your bank, without even stepping foot inside of it.
Frequently Asked Questions (FAQs)
Why Did Roku Charge Me $1?
Roku’s $1 transactions occur every time you add a new payment method to your account. This ensures your payment method is safe and legitimate for Roku to use. The transaction is temporary and will return to your account in a couple of days.
How Much Time Do I Have To Return A Roku Player To The Store?
To find out the return window for your Roku device, refer to your store’s return policies. Some stores give customers 30 days to return a product for a refund, while stores like Target allow up to 90 days.
Can I Contact Hulu For A Roku App Refund?
If you have subscribed to Hulu using your Roku device, you won’t be able to contact Hulu regarding a refund. You will need to contact Roku’s customer service, but the odds of getting a refund through it are slim. To ensure you can manage your Hulu subscription outside of Roku, cancel your Hulu subscription tied to your Roku device, then resubscribe to Hulu on another device.
Can I Exchange My Roku Device For A Cheaper One?
If you have a Roku Ultra device and feel you could have gotten by with a cheaper model, you can return it so long as you are still within Roku or the store’s grace period. Roku doesn’t have a convenient way to exchange Roku devices that are different models from one another, but you can easily set up a return and purchase a new model.
Can I Start A PayPal Dispute With Roku?
If you have recurring payments with Roku on Paypal but want to get a refund, you can always open a dispute with the PayPal Resolution Center. When a customer opens a dispute, PayPal will gather information from both the customer and merchant, and then decide whether a refund will take place. This process will take at least 2 weeks, and PayPal might uphold the transaction if the handler finds Roku hasn’t broken its own refund guidelines.
