The No.1 Hack To Get Money Back From Star Citizen

Developed by Cloud Imperium Games, Star Citizen is an online multiplayer simulation game where players pilot spaceships, manage resources, and explore the farthest reaches of outer space. The game is played by hundreds of thousands of players daily and has experienced over 20 million unique players in its lifetime.

But if you instantly regret a purchase on Star Citizen, can you get your money back? What will happen when you contact Cloud Imperium Games? We at aRefund.com have answers to these questions and much more with our comprehensive guide.

Can You Get Refunds From Star Citizen?

According to the Roberts Space Industries website, players are allowed to get refunds on Star Citizen for up to 30 days after the purchase date. For instance, if you purchase the Mustang Alpha ship on June 7th, you have until July 7th to request a refund to get one. The types of content that can be refunded include:

• Game packages and starter packs
• Ships
• Ship upgrades
• Ship color schemes
• Character gear
• Merchandise
• Add-ons
• Event tickets
• Subscriptions

Keep in mind that you need to purchase a game package or starter pack in order to play Star Citizen. It’s not a free-to-play game. If you return your only ship, you can’t continue the game until you purchase or acquire another.

What Happens If I Wait Until After 30 Days To Request A Refund?

In Star Citizen, purchases are known as “pledges”. If you are outside the 30-day grace period, you can still “reclaim” a pledge. When this happens, you’ll get store credit.

You can purchase most Star Citizen content with store credit. The store credit comes in a “0.00” amount similar to real money. With store credit, you can use a portion of your credit for discounts on multiple purchases, or all your credit towards a purchase and get the item or pack for free or as discounted as possible.

If you want to continue playing Star Citizen, store credit is honestly not bad to have, since you can take back a purchase you don’t want and choose another. Though if you want to exchange a pack for a more expensive pack, you’ll have to combine your credit with additional money you’ll still need for the purchase.

How Do I Contact Star Citizen Customer Support?

You can request a refund and voice any concerns to Cloud Imperium Games at this link.

Here’s the steps you need to take to request a refund:

1. Visit this page https://support.robertsspaceindustries.com/hc/en-us.
2. Sign into your account.
3. Click on the orange “Submit A Request” button.
4. Enter your account details in the contact form.
5. Explain why you want a refund in the description section.
6. Click on the “Submit” button.

The customer service team should reply to your message by writing an email to the address you provided. If approved, they’ll tell you when to expect the funds to return to your account, and if denied, they’ll explain why and suggest a compensation in store credit.

How Can I Return Physical Star Citizen Merchandise For A Refund?

Physical merchandise returns are handled by Cloud Imperium games — just like digital content. While the site doesn’t specify how much time you have to return items, it’s best to contact customer support before you do anything else. If you return the item to the sender’s address on the original packaging, it won’t count as a return.

When customer support gets back to you, a representative will give you instructions for how to return the physical goods, or they’ll explain why the refund can’t be done.

Can I Redeem Star Citizen Store Credit For Cash?

Currently, there’s no way to redeem Star Citizen store credit for cash. Because Star Citizen Store Credit has no monetary value, it can’t be refunded. You will need to spend the credit in order to use it.

For the best idea to get cash from store credit, purchase Star Citizen merchandise and sell it second-hand such as on eBay.

How To Get Help With aRefund.com

Are the Star Citizen developers not honoring the site’s refund policy? You can get aRefund.com to step in and help you get your money back! Rather than contact Cloud Imperium Games, we’ll contact your bank and they’ll handle your chargeback.

aRefund.com works in just 4 simple steps:

1. Log into aRefund.com.
2. Tell us your problem with your transaction and why you want your money back.
3. We’ll write up a formal letter based on your data and include a proper reason code for your case.
4. The bank will read your letter and make a final decision on your refund request.

It’s a very fast process and you should hear from your bank in just a few days. If your refund request is granted, they’ll put the money back in your account in 3 to 5 business days.

Can I Use Star Citizen Store Credit To Pre-Order Squadron 42?

Cloud Imperium Games’ Squadron 42 has been in development since 2013, and as of this writing, there are no announcements for a release date. The game has been announced to be released on Windows and Linux computers. As of now, you can’t use Star Citizen store credits towards a Squadron 42 pre-order, as there’s no way you can pre-order the game on the Roberts Space Industries website.

If you have an idea that this could change in the future, it doesn’t hurt to reach out to customer service and entertain the idea of paying store credit towards the upcoming game.

Can I Get Star Citizen Refunds From Third-Party Sites?

Third-party sites such as TheImpound.com also sell rare and exclusive Star Citizen content. If you purchased content from one of these sites, but want a refund, refer to the refund policy of the website or merchant where you bought the content from. The Impound, for example, doesn’t offer refunds unless there’s something wrong with the content purchased. This is because once you buy the content, they hand over the rights to that item to you. It’s likely that the Impound doesn’t have any official rights to sell the content, but rather sell codes to that content that aren’t redeemed until the buyer redeems them.

Here are other third-party Star Citizen sites that sell content such as spaceships and starter packs:

• Erkul

• SC Trade Tools

• Star-Hangar

• UEX

Star Citizen Alternatives

Can’t get enough space exploration? There are many games similar to Star Citizen with active user bases and ongoing updates. Here are other video games we recommend if Star Citizen’s not your cup of tea:

Settle All Your Refunds With aRefund.com

Whether you’d like your money back on game purchases, subscriptions, merchandise, or anything outside the games industry, aRefund.com has you covered! We’ll help build strong cases for all your refund requests and your bank will have the final say.

Frequently Asked Questions (FAQs)

Can I Get A Refund On Star Citizen Gift Cards?

Cloud Imperium Games currently don’t have a statement on gift card refunds. If you’re looking to return a gift card, make sure it’s not redeemed. Contact Star Citizen Customer Service to find out if gift cards can be refunded.

Does Star Citizen Have Email Or Phone Support?

Currently, Star Citizen doesn’t offer a public phone number or email address you can use to contact the customer service team. You can leave the team a message at this link, and the team will get back to you via email.

Can I Get Refunds On Star Citizen Subscriptions?

Cloud Imperium Games allows users to get refunds on subscriptions within the first 30 days of purchase. Before the subscription can be subject to a refund, it will first need to be canceled. Visit this link for details on how to cancel your subscription.

Did Star Citizen Charge Me $1 From My Bank?

If you see a $1 transaction on our bank account from Stripe, it could be because you’ve attempted to buy Star Citizen content, but the payment failed. Stripe is the developer’s credit card processor.

The transaction takes place to ensure the payment is going to a safe and secure bank account so that you’re not trying to dupe the developer. This $1 charge will be refunded shortly.

When Do I Get My Star Citizen Refund?

After being approved for a Star Citizen refund, it can take a couple of days to week for the money to return to your method of payment. For more information, visit the Star Citizen Refunds FAQ page.