How To Get A Refund From Escrow

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The Easiest Way To Get An Escrow Refund is a privately held escrow company designed to legitimize and secure transactions between buyers and sellers. The site is often used to virtually transfer payments for cars, property, memorabilia, web domains, and other assets. The site to date has processed over $6.4 billion.

However, if something is wrong with the deal that you’ve set up on, you can get additional help right here! Read onwards to learn more about how refunds work and what you can do to get your money back.

Can You Get A Refund Through

According to’s How Are Buyers Refunded page, Escrow doesn’t issue refunds themselves, but they can cancel transactions. When transactions are canceled, the money will return to the buyer’s credit card or bank account.

With every transaction, is paid a fee that covers the wire transfer. Domestic wires cost $10 and international wires cost $20. Even if you cancel the transaction, the fee is nonrefundable. This is how the website makes money even if your transaction gets canceled.

How Can Cancel Transactions

Deals can be canceled in one of three ways:

  1. The buyer and seller mutually agree to cancel the transaction.
  2. can cancel the transaction if foul play is suspected.
  3. can cancel the transaction if the transaction doesn’t meet the qualifications for warranting the site’s services. reviews each transaction to make sure the sale can legally happen and there are no signs of fraud or suspicious activity. For instance, if you’re in the middle of a transaction that involves purchasing a prized knife collection from an owner, will stop the deal from moving forward because there are laws that make selling or transporting weapons illegal. Learn more on this page for what goods will accept.

How Can I Cancel An Deal?

A transaction on can only be canceled manually if both parties agree to cancel. If you’re trying to get the deal canceled, communicate with the buyer or seller and explain what’s going on.

To cancel your transaction, here’s how:

  1. Log into your account at
  2. Go to your account details.
  3. Look for the transaction you want to cancel.
  4. Click through to the transaction detail screen.
  5. Click the “Cancel” button and confirm.

Both the buyer and seller must follow this process. Once both parties confirm the cancellation, the refund process will begin.

Contacting If I Suspect Fraud

If you realize your seller has deceived you or you see a seller attempting to deceive others, there are a few things you can do.

Buyers who feel they are victims of fraud on should contact customer service immediately.

If the funds are still in escrow, you can decide to “Reject” the transaction. When this happens, the seller has the option to “Reject” back and a dispute will open. This allows the items to be reviewed for authenticity.

Additionally, there are many ways in which you can report fraud, depending on where you have witnessed the fraud and how you are affected by it. Customer ServiceFBI (Federal Bureau of Investigation)FTC (Federal Trade Commission)
Your nearest U.S. Secret Service Field OfficeUSPS (United States Postal Service)Police.UK
eBayYahoo! AuctionsCall 9-1-1 to contact your local police department.

How To Contact

Members that want to contact customer service can do so in one of many different ways.

  • Live chat with customer service at this link.
  • Email customer service at
  • Call US and Canada phone support at 888-511-8600.
  • Call Australia phone support at 1300-372-769.
  • Call International phone support at 1-415-801-2270.
  • Write to 180 Montgomery St, Suite 650 San Francisco, CA 94104, USA. customer service is available to take phone calls Monday through Friday 8:00 AM to 4:00 PM PST. Phone and chat support will be your 2 fastest options when it comes to contacting the company regarding cases of fraud. Can Help You Dispute Transactions Easily

Is refusing to stop a fraudulent transaction? You can get help from With, you can have us contact your bank so you can intercept your funds back into your bank account. works in just 4 simple steps:

  1. Log into your account.
  2. Tell us your problem with your transaction and why you want your money back.
  3. We’ll write up a professionally crafted letter and include a proper reason code for your case.
  4. The bank will read your letter and make a final decision on your refund request.

If approved, your bank should receive your refund in around 3 to 5 business days. It’s an incredibly simple solution to what can otherwise be a chaotic quarrel with multiple parties.

Does Allow Transaction Disputes

On, disputes can take place in which the buyer returns items to the seller and the seller refuses to accept the return.

When a dispute takes place, the buyer and seller have a 14-day window to negotiate the transaction and discuss what can be done for both parties to move forward. Unlike PayPal and Airbnb, the dispute does not result in a final decision from

When choosing an escrow website, the key things to look for include licenses and accreditation, encryption security that can’t be compromised, and top-notch customer service that’s fast and helpful. On Better Business Bureau (BBB) is rated A+ on BetterBusiness Bureau. Only 42 complaints have been posted in the past 3 years. This is very low for a company that does business nationwide and in many parts of the globe. The majority of complaints involve failing to release payments to sellers and unresponsive customer service.

Settle All Your Refunds With

Whether you want to dispute money transactions, monthly subscriptions, or ticket sales, has you covered! Ten minutes can go a long way in keeping your hard-earned money in your possession.

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Frequently Asked Questions (FAQs)

Can I Get A Refund On Wire Fees?

According to, domestic and international wire fees are non-refundable. If you cancel your transaction and get a refund, these fees will stay with

What Isn’t Allowed To Be Sold On

The list of items that can’t be sold on includes drugs, alcohol, firearms, munitions, social media accounts, timeshares, gambling, currencies, and real estate in select states.

Are Live Animals Allowed To Be Sold On

Live animals are allowed to be sold on under the condition that licensed animal breeders are both buying and selling the animal. Examples of animals that can be legally and professionally sold include race animals and zoo animals.

Can I Ask For An Refund On Social Media?

You can’t ask for an refund on social media. While the company does manage X, Facebook, and Instagram accounts, it doesn’t appear that customer service is present to respond to consumer inquiries.

How Can I Cancel My Transaction If The Other Party Is Refusing?

If you’re trying to get a transaction canceled on, but the other party wants to keep the transaction going, you can decide to reject the transaction if the funds are still in escrow. When this happens, the other party can review your feedback and decide whether to open a dispute with you or accept your cancellation request. When a transaction is canceled, the buyer is expected to get his or her money back, barring a wire transfer fee.